Terms and Conditions
Courses are to be paid in full at time of booking via this website. You may pay via Paypal or use a debit/credit card. This ensures your first appointment is secured.
All course payments are non refundable once two weeks has passed after booking or if a session has been taken. If you think you will miss any of the dates within the course dates, please inform your trainer at the time of your initial one to one.
Any missed sessions cannot be carried forward and will be classed as completed.
Online sessions may be recorded for use within further courses, advertising and also to share with you as clients for training feedback.
Photographs and videos may be taken for use on my website and Facebook page/support group/advertising. If you do not wish for you or your dog to be photographed or filmed, please inform me.
All dogs and owners are different and some solutions may work for some but not others, I aim to try to provide you with the solution you require. I will be honest and open with you if I don' t think I can solve a particular issue rather than making things worse! I may work with other accredited trainers to come up with an effective solution to help you and your dog.
You may have seen TV shows where the trainer fixes a problem within minutes of arriving at the property. Please be aware that much of the time "training" these dogs are cut out in the editing process, which makes it look like the trainer can solve a problem within an hours episode. Again some dogs will pick up on what you are trying to teach them fairly quickly, others may take a few months or years! So please be patient with your dog!
One to One home visit packages -
Full payment is required at time of booking via this website. A date will then be confirmed for the first visit.
Children are allowed to attend 1 to 1 sessions and take part in the lessons. However, I am unable to work alone with children under 16 years of age due to Safeguarding laws and Insurance rules.
Again, as with the course bookings, if an appointment is cancelled or rescheduled for any reason this will be classed as taken and there will be no refund.
If you do need to cancel or reschedule, then please allow at least 2 days before your appointment if you wish to cancel.
All package bookings other than the Puppy Come Home and Pet Dog Ambassador packages should be completed within 2 months of the first appointment. Puppy Come Home and Pet Dog Ambassador packages should be completed within 4 months of booking.
No fees will be refunded under any circumstances for cancellations so please ensure when you book you are able to attend.
By booking and paying for any training, you are agreeing to these terms and conditions.
The cancellation policy will be applied in ALL cases.
As applicable under UK Law, Tricks and Treats Dog Training does not accept any liability or provide any warranties for the information on this website. This means that if you follow advice or actions mentioned on this website, we will not accept responsibility for any outcomes that may include loss or damage. We strongly recommend that you attend formal classes or have a consultation with a qualified dog trainer before adopting techniques to train your dog.
Tricks and Treats Dog Training is not responsible for any scheduled or non-scheduled interruptions of the website.
Please note that all material contained within the Tricks and Treats Dog Training website is the property of the owner, Deena Brahma who is the owner of Tricks and Treats Dog Training. This website’s contents are for information purposes only. By visiting this website you may only view, print or download the content provided on this site for your own personal use.
Cookies and analytics
This website sets “first party” cookies through its use of Google Analytics. There are two types of cookies used in our Wix website: Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. the are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about you, such as Web surfing behaviour or user preferences
For more information please visit: https://support.wix.com/en/article/cookies-and-your-wix-site
Tricks and Treats Dog Training is committed to respecting your privacy and the privacy of every visitor to our website and all our customers and staff.
The information we collect about you will be used to fulfil the services we provide. For example, with your permission we will use your contact details to respond to queries, provide information on our services and circulate information about classes and other activities. If you subscribe by email or phone you can opt out at any time.
We will only use your information in accordance with UK General Data Protection Legislation (GDPR), 2018. Please note that we may, for commercial or other reasons, use services (such as Whatsapp) that stores or transmits your data outside the EU. We will only use services that are certified as appropriate under GDPR and/or are protected by the international Privacy Shield agreement.
This information will not be disclosed to anyone outside of Tricks and Treats Dog Training unless required by law. You have rights as an individual under GDPR as to how we treat your data. You have the following rights as an individual.
The right to be informed (We will not sell your data or share other than as required by law or to fulfil our obligations to you)
The right of access (you can see what we hold on you at any time)
The right to rectification (we will correct any incorrect information that we hold when we are informed)
The right to erasure (we will ‘forget’ you on request)
The right to restrict processing (we won’t do anything with your data you would not expect us to)
The right to data portability (you can take your historical records with you)
The right to object (you can object to us processing your data)
Rights in relation to automated decision making and profiling (Tricks and Treats does not do any)
You can read the full detail of what these rights mean here: GDPR – your rights
The type of information that we collect about you via this website, and which you voluntarily provide to us, may include your name, address, telephone number(s), email address (that you provide voluntarily) and IP address (that our website tracks).
You are under no statutory or contractual requirement or obligation to provide us with your personal information, but you may find this is helpful in facilitating contact with us and, if you become a customer, in order for us to fulfil our obligations to you.
Under GDPR, we are using legitimate interest as the legal basis for processing your data. That means we are assuming that if you send us information or a query, it is in your legitimate interest that we use that data to respond/communicate with you. Use of your data in this way is referred to as ‘processing’.
Unless we are required by law, you have the right to object to our processing of your data at any time by getting in contact with us. You can ask us to stop processing, delete your data or restrict how we process (for example ask to only be contacted by post or email). We will keep your details (data) for up to three years after our last recorded contact with you, after which time we will delete it.
In order to keep your data safe, Tricks and Treats Dog Training will protect your data and should there be a data breach (eg website attack, physical burglary etc) where your data may be at risk, you will be informed.
Tricks and Treats Dog Training has implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your data.
Links to external websites
The Tricks and Treats Dog Training website may include links to other websites. These are provided for your convenience and Tricks and Treats Dog Training accepts no responsibility for the content, security or accuracy of information provided by others. Tricks and Treats Dog Training will not be responsible for any losses or damages arising directly or indirectly from your reliance on any linked websites.
If you have any questions about this website, privacy statement or about Tricks and Treats Dog Training, please contact us on 07958059615 or email firstname.lastname@example.org
Last updated: 26 February 2019